FAQ

When is check-in and when is check-out?

CHECK-IN: 15:00

CHECK-OUT 11:00

Need to leave later? It is possible by prior arrangement. Just pay an extra CZK 500 for Late check-out until 2 pm. Or CZK 1000 for Late Check-out until 16:00. If even four o’clock in the afternoon is too early, you can upgrade to a full price room for the next night.

How is the cancellation policy?

You can cancel your reservation free of charge up to three days before arrival. You can then use the pre-paid amount for your next stay, but it cannot be refunded.
In case of cancellation later than 72 hours before arrival, the cancellation fee is 100% of the total price of your stay.

Can I pay something extra and bring my dog?

We are a dog-friendly hotel. Just pay CZK 500/night extra for a smaller dog up to 15 kg and CZK 1000/night for a bigger dog. For hygienic reasons dogs cannot enter the wellness and the restaurant.

What about access to children’s wellness?

Children can enter the water and sauna landscape as soon as they reach a height of at least 145 cm.

Opening hours of the wellness centre

The wellness centre is open from 10:00 to 22:30 from Monday to Sunday.

Do I need to have a printed voucher with me?

A printed voucher will make your check-in considerably quicker, so it’s better if you have it with you. But nothing will happen if you forget it. We have a solution for such a case.

How can I use a voucher from Amazing places?

Your voucher from Amazing places is easy to redeem with us. You will create a binding written reservation in which you agree to use the voucher, along with your name, e-mail address, the date of your stay and a unique voucher code. That’s it! We will send you a written confirmation of the voucher redemption to the e-mail address you provide.

What if I need a gluten-free diet?

If you are gluten sensitive or have any other food intolerance, please let us know when booking your stay, or table or at the latest when checking in at the reception. We recommend notifying us at least three days before your arrival. Tell the waiter who will greet you at the latest.