1 GENERAL PROVISIONS
1.1 Accommodation Services will be provided at the Hotel. In this case, the part of the contract relating to Accommodation Services is understood to mean the accommodation contract (hereinafter referred to as the “Accommodation Contract”). The Accommodation Contract includes the hotel’s accommodation rules (hereinafter referred to as the “Accommodation Rules”), which are, among other things, available for inspection on Provider’s website. In the alternative, Section 2326 et seq. of the Civil Code shall apply.
1.2 The accommodation units at the Hotel in which the Customer will be accommodated (hereinafter referred to as “Accommodation Units”), their number, the period of accommodation in the Accommodation Units, the number of Guests accommodated in the Accommodation Units, any additional Services agreed upon individually (hereinafter referred to in this Annex No. 3 simply as “Accommodation”), and the price for the Accommodation is agreed between the Provider and the Customer in the Accommodation Contract, and thus in the Offer.
2 PRICE
2.1 The price for the provision of accommodation services is included in the Remuneration. If the Fee is not paid in accordance with the Contract, the Provider is not obliged to accommodate the Customer at the Hotel.
2.2 The price for the provision of Accommodation Services includes the cost of Accommodation in the relevant Accommodation Unit (or Accommodation Units, as the case may be) for the agreed number of Guests, and any additional Services agreed in the Accommodation Contract (typically, this may include a fee for a pet, etc.).
3 RIGHTS AND DUTIES OF CONTRACTING PARTIES
3.1 The Customer is particularly obliged to:
3.1.1 submit, no later than 3 (three) days before Check-In Day, a list of the names of the Guests to whom accommodation services are to be provided;
3.1.2 arrive at the Hotel on the Check-In Day, at the time specified in the Offer;
3.1.3 present the necessary identification documents (a valid identity card, a valid passport) on the Check-In Day when checking into the Accommodation of the Customer and all Guests who, pursuant to the Accommodation Contract concluded between the Customer and the Accommodation Provider, will be accommodated at the Hotel;
3.1.4 where applicable, notify the Provider that the Guests are foreign nationals;
3.1.5 on arrival at the accommodation, please complete and sign the registration form;
3.1.6 pay the Accommodation Provider the Price for the Accommodation Services in accordance with the payment terms set out in the Accommodation Contract and the Terms and Conditions, and provide proof of payment upon request by the Accommodation Provider; and furthermore, to pay local charges, the amount of which is communicated to the Customer upon conclusion of the Accommodation Contract;
3.1.7 notify the Provider of any change in the number of Guests using the Accommodation Unit (or Accommodation Units, as the case may be) and, should the Provider agree to this change, register such Guests at the reception of Provider’s Hotel and pay the Accommodation Fee for these Guests in accordance with Provider’s current price list;
3.1.8 pay the Provider any cancellation fees as set out in the Accommodation Contract and the Terms and Conditions;
3.1.9 collect from the Provider the documents and items necessary for the use of the Accommodation (hereinafter referred to as “Entrusted Items”);
3.1.10 comply with the instructions of Provider’s staff, the Contract, the Accommodation Contract, the Terms and Conditions, the Accommodation Rules and other internal and operational regulations, as well as the laws of the Czech Republic, and to act in accordance with good morals;
3.1.11 compensate, upon Provider’s request, for any damage to the Entrusted Items (including the loss of the Entrusted Items) or to any other property of the Provider caused by the Accommodated Person(s);
3.1.12 hand over the vacated Accommodation Unit (or Accommodation Units) on the final day of the Accommodation specified in the Accommodation Contract to the Provider no later than the time specified in the Accommodation Rules; if the Customer hands over the Accommodation Unit (or Accommodation Units) later, the Provider is entitled to charge the Customer [a fee of CZK 500 per room];
3.1.13 refrain from making any alterations to the Accommodation Unit without Provider’s written consent.
4 TERM AND TERMINATION OF THE CONTRACT
4.1 In addition to the grounds set out in paragraph 11.1 of the Terms and Conditions, the Provider is entitled to terminate the Accommodation Contract before the end of the agreed period of accommodation, provided that the Customer and/or Guests, despite a warning from the Provider, are in gross breach of their obligations under the Accommodation Contract, the Terms and Conditions, the Accommodation Rules, other internal and operational regulations, or the laws of the Czech Republic and good manners. In such a case, the Provider is obliged to return to the Customer all payments received from the Customer under the Accommodation Contract or in connection with it (unless these have been used up by the Customer in accordance with the Accommodation Contract and the Terms and Conditions), after offsetting any Cancellation Fee in accordance with paragraph 11.5 of the Terms and Conditions, within fourteen (14) days of the date of termination of the Accommodation Contract.
5 LIABILITY OF THE CONTRACTING PARTIES
5.1 If an item is found to have been lost or stolen, the Customer is obliged to report this to the Provider without delay.
5.2 The Provider is obliged to compensate for any damage to property brought by the Accommodated Person into the premises designated for accommodation or for the storage of belongings, or to property brought there on the Accommodated Person’s behalf. This also applies where the item has been taken into Provider’s custody for that purpose. If the Provider proves that the damage would have occurred in any event, or that the damage was caused by the Customer or a person accompanying the Customer at Customer’s request (typically the Guest), the Provider shall be exempt from any liability to pay compensation. The Hotel is not responsible for any damage caused to the Accommodated Person by negligence, e.g. failure to lock the room, etc. The Accommodated Persons must claim their right to compensation without undue delay but no later than within fifteen (15) days since realising the damage. At Customer’s request, the Provider shall take into safekeeping (or into the hotel safe at the Hotel’s reception) any cash, jewellery or other valuables from the Customer, unless such items are dangerous or their value or quantity is disproportionate to the Hotel’s capacity.
5.3 The Customer is liable for any damage caused to the Entrusted Items (including their loss) and to Provider’s other property, provided that the Customer does not prove that neither they nor other Accommodated Person was responsible for such damage. The Customer is obliged to reimburse the Provider for such damage upon receipt of a written request from the Provider, within the time limit and in the manner specified in the request. This claim by the Provider for compensation for damages also applies to any damage which is only discovered by the Provider after the Customer’s stay at the Hotel has ended. The Customer is responsible for ensuring compliance with Provider’s instructions, the obligations arising from the Accommodation Contract, the Accommodation Rules, the Terms and Conditions and the laws of the Czech Republic by the Guests and/or any other persons who may have visited the Customer or spent time with the Customer at the Hotel.